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Hear it from our happy customers

Our experience with Gerent was excellent! They were attentive listeners, quickly and effectively addressing any concerns we had. Their ability to pivot and adapt to our needs as a small nonprofit was invaluable. Throughout the process, they remained friendly, professional, and highly engaged, working hard to ensure we had the best possible experience. Most importantly, they left us with a strong foundation and the knowledge to confidently move forward with Salesforce to support our agency's growth and better serve the kids in our programs. Highly recommend!

I was pleasantly surprised at what the team accomplished within the given timeline. I’ve worked with a lot of devs, and few are as easy to work with as Gerent’s consultants have been.

Gerent is an outstanding partner for our organization. It's always a pleasure to work with them and we know we can rely on them in long-term, short-term, complex, and smaller-scale projects.

Gerent worked with us when we had a ton of data constraints— and let us work through them while we paused the implementation.

Gerent’s team of seasoned functional practitioners worked with us to analyze and understand the business requirements and integrations needed to support our desired model. They helped us efficiently and expertly deploy Sales and Service Cloud and Mulesoft [...] We could not have launched Salesforce without their consulting help.

Industry

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Product

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Fleetworthy

Fleetworthy upgraded customer experience with Agentforce, integrating Knowledge Base resources to provide instant answers and streamline self-service. By deflecting routine inquiries and optimizing agent efficiency, they improved customer interactions while reducing support costs and response times.

IANS

IANS improved case management with Agentforce Service Agent, streamlining expert assignment and leveraging historical data to dramatically boost efficiency and resolution times. This approach to cybersecurity support optimized resource allocation and enhanced overall productivity.

CrossNet Ministries

CrossNet Ministries partnered with Gerent to implement Salesforce Nonprofit Cloud, streamlining operations, consolidating systems, and enabling real-time reporting.

Adler University

Adler University partnered with Gerent to resolve critical Education Cloud challenges, streamline its admissions process, and enhance applicant experiences.

NYC Pride

See how NYC Pride streamlined volunteer outreach and boosted engagement with a modern, integrated platform–and discover the impact of their digital transformation. Check out the full case study!

Advance Illinois

Gerent partners with Advance Illinois to advance its mission of ensuring equitable access to quality education by adopting a robust system that could streamline operations, improve efficiency, and strengthen stakeholder relationships.

Saco AEI Polymers

Gerent + SACO AEI Polymers uses a Manufacturing Cloud-based budgeting & forecasting tool to accelerate budget creation, improve plant efficiency, and enhance resource planning. 

PTR Group (Phase 2)

PTR Group improves external sales rep collaboration and accelerates deal closure with an Experience Cloud Partner Portal. 

NASRCC

NASRCC and Gerent develop a roadmap for scalable and meaningful Sales Cloud success.

Cake4Kids

Gerent helps Cake4Kids integrate its fundraising platforms with NPSP to achieve a complete view of constituent data. 

Shippensburg University (Alumni Relations)

Shippensburg University implements Sales Cloud as an alumni-centric solution on a quick turnaround. 

Van Horn, Metz & Co.

Van Horn, Metz & Co. improves sales process management and reporting with Sales & Manufacturing Cloud.

MSA (“The Safety Company”)

MSA aligns service processes across teams in AMER, EMEA, and APAC.

ORCID

ORCID enhances membership management and drives operational efficiency with Sales Cloud.

Grand Pacific Resorts

Grand Pacific Resorts replaces an existing voice system with Service Cloud Voice and Amazon Connect.

M. H. Eby

Gerent enables M. H. Eby to unlock scalable sales functionality with Automotive Cloud.

Strato

Gerent helps Strato, Inc. achieve insight into revenue-driving sales activities and drive revenue with Sales Cloud.

Front Porch Cohousing

Front Porch Cohousing collaborated with Gerent to develop a business value roadmap in addition to implementing Nonprofit Cloud.

C&N

Gerent worked with C&N to design and implement a customer-friendly account-opening solution.

Kitsap Credit Union

Gerent helps Kitsap CU build out an efficient contact center within Financial Services Cloud.

IPSY

A beauty product subscription service establishes a central hub and process for new product submission.

Cruise & Vacation Desk

Gerent and Cruise & Vacation Desk debut the Cruise Accelerator: a Salesforce solution designed to enable travel agents and agencies.

Orgill

Orgill achieves real-time visibility into its customer data, integrates its ERP with Salesforce, and establishes field service capabilities.

Care Australia (Phase 2)

Gerent ANZ helped CARE deploy a best-in-class microfinance platform to facilitate lending between beneficiaries, donors, and FSP partners.

Care Australia (Phase 1)

Gerent helps Care Australia build a custom payment management system ahead of the fundraising peak season.

Solugen (Phase 1)

Gerent worked with Solugen to harmonized sales process that would facilitate lead cultivation, relationship management, pricing, sampling, and reporting.

Solugen (Phase 0)

Solugen defines a future-state business process to ensure efficient sales operations and accurate forecasting.

Novolex

A packaging manufacturer consolidates its data and creates a single source of truth across its acquisitions.

Dunmore

Dunmore designs and debuts a holistic sales process within Sales Cloud.

PTR Group

PTR Group leverages Sales Cloud to drive collaboration across business units and enable better cross-selling.

Methods Machine Tools - Manufacturing

A manufacturer establishes a better pricing process and transaction experience with Sales Cloud.

Steinbach Credit Union

Gerent helps a credit union distill more ROI and practical value out of a prior Financial Services Cloud implementation.

NJEA

Gerent and NJEA launch the OneNJEA: a multiphase initiative designed to transform the association's operations and provide the services & support its constituents need to excel in their work.

Barrett Distribution

Barrett cements Slack as its primary collaboration platform and takes full advantage of purpose-built automations.

Top Echelon

Top Echelon streamlines lead intake, assignment, and management with Sales Cloud.

Diakonia

Diakonia's in-house recruiting team stands up new candidate-tracking functionality within Sales Cloud.

TNTX

TNTX used Sales Cloud to create a shared repository for customer data and institutional knowledge.

Wellness Center

This local health, wellness, and home products company improved customer support by enabling self-service, empowering clients to manage cases, reducing operational workload, and providing a scalable solution for growing inquiries.

Property Management & Construction

This property management company enhanced tenant support by enabling self-service answers, streamlining case management, automating issue handling, and improving overall operational efficiency and tenant satisfaction.

Justice Tech Company

This company helps corrections agencies manage incarcerated populations. Our project improved access to information, streamlined support, enabled AI-powered self-service, and boosted operational efficiency by reducing manual research.

Manufacturing Company

This company is the world’s leading supplier of eco-friendly soil stabilizers and dust control agents. This project enabled AI-powered self-service, streamlined access to documentation, reduced reliance on live agents, and improved operational efficiency.

Healthcare Tech Company

This company connects healthcare facilities with licensed professionals to fill open shifts. After implementation, they automated payment case intake, enabled real-time self-service support through their Knowledge Base, reduced manual maintenance, and streamlined customer service workflows for faster issue resolution.

Financial Services Company

This company provides venture capital data and portfolio management solutions for asset allocators. Following the project, clients gained real-time portfolio insights, AI-driven investment recommendations, and personalized in-platform support—enabling smarter decisions, improved engagement, and more efficient portfolio management.

Tech Company

This call center software company helps businesses boost efficiency and revenue through intelligent lead connection and automation. This implementation enabled real-time case updates, AI-powered self-service, and smart case routing—reducing manual work, improving response times, and enhancing overall customer support efficiency.

Healthcare Company

This healthcare company focuses on improving outcomes for people with complex chronic diseases, especially in low-income and rural areas. This project automated support, streamlined clinical outreach, enhanced sales coaching, and improved overall operational efficiency.

Transportation and Logistics

This global transportation and logistics company is dedicated to quality and service. The project improved information access, reduced support requests, enhanced user experience, and boosted operational efficiency through automated, knowledge-based self-service.

Professional Services Company

This global professional services firm provides staffing, consulting, and project management solutions. Our project automated password and authentication requests, improved self-service, boosted efficiency, and enhanced customer satisfaction by freeing support teams to focus on complex issues.

Manufacturing Company

This company simplifies supplier transitions with fast onboarding, easy ordering, and strong local support. The project delivered real-time product and promotion information, enhanced customer experience, boosted sales opportunities, reduced support queries, and streamlined communication.

Manufacturing Company

This company uses Computer Vision and Edge Computing to lead in fleet safety, improving driver behavior and performance. This implementation enhanced self-service, streamlined portal support, reduced reliance on live agents, boosted adoption, and increased efficiency.

Fintech Company

This company provides a web-based suite of payroll, HR, and benefits administration backed by expert support. The project expanded self-service, improved customer experience, streamlined case management, enabled seamless escalation, and reduced reliance on live agents.

Healthcare Company

This multi-specialty physician group provides vascular, primary, regenerative, and aesthetic care. This project improved information access, enhanced decision-making, boosted efficiency, enabled patient self-service, and increased satisfaction for both staff and patients.

Tech Company

This company’s SaaS technology simplifies payments and collections while boosting customer engagement. The project enhanced self-service, streamlined support, reduced routine inquiries, and optimized case routing to improve efficiency and customer experience.

Tech Company

This company delivers experience-based security insights for CISOs and their teams. Our project streamlined case assignment, improved workflow efficiency, optimized resource allocation, and boosted overall productivity.

Tech Company

This growing community of entrepreneurs helps business leaders succeed with practical, real-world guidance. This implementation enhanced user experience, reduced case creation, integrated seamlessly with existing systems, improved case management, and boosted support team efficiency.

Commercial Real Estate Tech Company

This company provides a CRE marketplace and platform with workflow tools and analytics to streamline deals from listing to closing. Our project automated lead generation, boosted SDR efficiency, promoted product upgrades, optimized sales outreach, and scaled marketing efforts.

Employee Benefits Company

This company simplifies and modernizes employee benefits, including HSAs, FSAs, HRAs, COBRA, and commuter programs. Our project improved self-service, streamlined inquiries, enhanced case management, and enabled faster escalation, resulting in a more efficient and satisfying customer experience.

Entertainment Company

This company, parent to several major New York sports teams, delivers dynamic fan experiences. The project improved self-service support, personalized guest interactions, streamlined case management, and allowed agents to focus on complex inquiries, enhancing overall service efficiency.

Manufacturing Company

This company delivers industry-leading airflow solutions and energy savings worldwide. Our implementation enhanced self-service support, streamlined case management, improved resolution speed, and boosted customer satisfaction.

Business Insurance Company

This Berkshire Hathaway-backed small business insurer improved customer experience by streamlining policy access, enhancing self-service FAQs, simplifying appointment scheduling, automating support, and enabling seamless escalation for complex issues.

Water Treatment Company

This Texas-based water treatment company delivers tailored filtration systems for homes, businesses, and industry. The project enabled seamless self-service, instant troubleshooting, reduced support calls, and improved customer satisfaction through faster, 24/7 assistance.

Fintech Company

This company builds tools to make financial advice more accessible and affordable. After implementation the client was able to improved advisor efficiency by delivering instant knowledge, step-by-step guidance, automated support, and seamless escalation to live agents.

Telecommunications Manufacturer

This company manufactures secure IP audio and video solutions for VoIP and mass notification systems. After completing the project this telecommunications company improved sales and customer experience by guiding buyers instantly, streamlining purchasing, automating support, and boosting lead conversion.

Private Aviation Company

This private aviation company makes private jet ownership safer, more flexible, and cost-effective. This project delivered instant answers, streamlined recruitment, and improved website engagement.

Residential Mortgage Lender

This California mortgage lender offers HELOCs and first-lien loans. The implementation improved self-service with instant answers, simplified loan management, streamlined case handling, and enhanced customer engagement and overall experience.

Manufacturer (Electronics)

Gerent implemented Salesforce’s Service Cloud, Experience Cloud, and Knowledge to deliver enhanced visibility for a manufacturer, its external partners, and its customers.

Insurance Brokerage - Insurance (MGA/U)

One of the world's largest brokerages builds a scalable Salesforce foundation to facilitate a period of hypergrowth.

Cruise Line Company

A major cruise line empowers its sales, service, and casino management teams by trading its legacy CRM for Salesforce.

Travel Agency

A travel company uses MuleSoft to streamline operations and decrease manual data entry.

Luxury Cruise Provider

Gerent's Cruise Accelerator helps a luxury travel provider deliver best-in-class experiences.

Cruise Provider

A cruise provider builds a user-friendly portal for travel agents.

Manufacturer/Retailer - Retail Consumer Goods

A manufacturer achieves unprecedented oversight of external sales team activities.

Plastics Manufacturer

Gerent enables a manufacturer to update its Salesforce instance to ensure scalable functionality and improve user experiences.

Specialty Chemicals Manufacturer

A specialty chemicals manufacturer improves lead tracking and builds a central platform for documentation requests.

Manufacturer

A manufacturer uses Experience Cloud to give external sales reps visibility into customer account, inventory, and order data.

Manufacturer

A manufacturer redefines and deploys new customer care processes within Service Cloud.

Manufacturer

A manufacturer uses Sales Cloud gain visibility into project pursuits and report on opportunities without inflating pipeline.

Manufacturer

Gerent helps a manufacturer strategize a multi-part Sales and Service Cloud implementation.

Mounting & Docking Manufacturer

A manufacturer uses Experience Cloud to create a best-in-class experience for its distributors and contractors.

Manufacturer

A manufacturer builds the infrastructure necessary to support its partnership with a 3PL partner.

Manufacturer

A manufacturer uses Sales Cloud gain real-time visibility into its sales efforts, deals, and regional opportunities.

Manufacturer Retail Consumer Goods

Gerent delivers a roadmap detailing "quick wins" that would drive immediate value for a manufacturer.

Manufacturer

A manufacturer achieves a real-time view into its orders-in-progress with MuleSoft.

Manufacturer

A manufacturer enhances its opportunity and partner relationship management capabilities via a 2-week Quick Start.

Manufacturer

A manufacturer stands up a self-service portal to facilitate better collaboration with distributors.

Manufacturer

A manufacturer adopts Salesforce in preparation for a global expansion.

Manufacturer

A manufacturer implements a new case management process with Sales Cloud.

Custom Extruding Manufacturer

A packaging manufacturer launches a new custom-quoting process with CPQ.

Energy Provider - Utilities (Electric)

A utilities company uses Service Cloud to facilitate timely and effective debt collection.

Energy Provider - Utilities (Electric)

Gerent develops a minimally-customized E&U Cloud proof-of-concept for an energy distributor.

Distributor

A distributor's sales and marketing departments achieve a holistic view into customer accounts.

Construction Materials Manufacturer

A materials producer reimagines and accelerates its warranty application process with Salesforce.

Specialty Chemicals Manufacturer

A specialty chemicals producer consolidates ~2,000 (duplicate-rich) accounts into ~700 single accounts.

Manufacturer

A manufacturer standardizes its sales process, improve lead tracking, and elevate customer service.

Manufacturer

A manufacturer establishes a consolidated sales process within Manufacturing Cloud.

Manufacturer

A manufacturer migrates its sales activities onto Sales Cloud.

Supply Chain Intelligence Provider

A FreightIntel business uses CPQ to generate multiple complex quotes for clients.

Manufacturer

A manufacturer enables its team to improve lead management and deliver exceptional service.

Construction Materials Manufacturer

A materials manufacturer establishes a unified sales and marketing platform.

Specialty Chemicals Manufacturer

A long-time Salesforce customer reconfigures its org to support refined sales and R&D processes.

Manufacturer

A producer of agricultural products improves and scales its S&OP processes with Manufacturing Cloud.

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