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Insurance
Practice

Deliver personalized and data-informed experiences throughout the life cycle of an insurance carrier, distribution partner or policyholder.

Let’s connect

Areas of expertise

Property & Casualty

Life & Annuities

MGAs/ MGUs

Specialty Carriers

Group Benefits

What we do

Our end-to-end data labeling services proficiently manage every project detail, from custom workflow set-up and annotator selection, to precise annotation execution and seamless final delivery, all held to the highest quality standards.

Seamless customer acquisition and selling experiences

Salesforce’s advanced low-code solution allows distribution channels to quickly enable their agents and brokers to build relationships, establish a 360-degree view of their portfolios, and deliver the most competitive quotes to significantly increase their chances of conversion.

Seamless service experience to serve customers when needed most

Ensuring that service representatives can quickly identify a policyholder/member, understand their needs, and deliver a high-quality service experience is a necessity for modern contact centers. Telus Digital can help your organization elevate its contact center — and leverage data, automation and integration expertise to unlock more value for the caller and CSR.

Break-through solutions to digitize legacy processes

Telus Digital can digitize and transform slower, legacy processes such as Underwriting or Claims Management. In the era of efficiencies, Telus Digital can help auto-adjudicate your claims to reach settlement quickly. Additionally, our team can also deliver an intelligent, automated Underwriting process, so your distribution channel can deliver quotes with speed and confidence.

Leverage data and AI to unlock growth

Many carriers, brokerages and MGAs/MGUs have data but are unable to utilize it — much less drive portfolio growth and productivity. At Telus Digital, we leverage cross-cloud capabilities (e.g., Data, Integration, Marketing, Experience Design, AI) to help our customers generate more actionable insights from their 1st and 3rd-party data.

Our smart start offerings

The Insurance Quote-to-Bind Accelerator

Boost efficiency, gain actionable insights, and scale with flexibility for future growth.

The Broker Desktop Accelerator

Get a unified view of the book of business, streamline back-office efficiency, and improve customer outcomes with Salesforce.

Why choose us?

Leadership

Our leaders can quickly identify the business challenges, formulate a strategic POV, influence key stakeholders, and hold ourselves accountable for the transformation.

Experience

Our team has the insurance depth, digital transformation expertise and organizational awareness to drive desired outcomes. In many cases, our team has stood in your shoes and experienced similar problems; this lived experience allows us to quickly build credibility, deliver on our commitments, and become your trusted partner.

Spirit of Partnership

We are the premier SI choice for many of our customers. Why? Because we’d prefer to co-create value than operate solo; we opt for transparency over politics, and choose to be scrappy rather than operationally rigid. We believe these qualities allow us to meet customers where they really need us.