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Retail & Consumer Goods Practice

Our capabilities encompass Salesforce’s full offerings library —from Consumer Goods Cloud for Sales & Service to Commerce Cloud, Marketing Cloud, Revenue Cloud, Loyalty Cloud, CPQ, Billing, and more. As creative solution consultants, we can also leverage our knowledge of integration solutions such as MuleSoft to link your Salesforce platform, legacy tech, and disconnected tools into a cohesive and intuitive whole.

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Areas of expertise

Fast-Moving
Goods

Home Durables

Food & Beverage

Pet Supply
& Goods

Beauty Manufacturers
& Distributors

Apparel, Footwear
& Accessories

D2C eCommerce
Brands

What we do

We’re on a mission to help brands create impactful digital experiences that demonstrate a genuine understanding of their customer communities. Our team develops enriched, high-value solutions by drawing practical knowledge and inspiration from relevant industries such as Manufacturing, Distribution, Financial Services, Transportation,
and Tourism.

Curate white-glove hybrid shopping
models that deliver against your standards

We design Salesforce-powered hybrid shopping experiences that seamlessly connect physical and digital touchpoints. By personalizing each interaction, we help brands deliver premium service standards while meeting rising customer expectations.

Close the gap and protect margins between manufacturers and retailers

Our solutions enable greater transparency and collaboration across the value chain, ensuring pricing and promotions remain consistent. With Salesforce, we help protect margins while fostering stronger, more profitable manufacturer–retailer relationships.

Streamline disjointed omnichannel
distribution networks into a single
source of truth

We unify fragmented distribution channels into one connected Salesforce ecosystem, giving teams real-time visibility into inventory, logistics, and fulfillment. This single source of truth improves efficiency, reduces costs, and strengthens customer trust.

Facilitate cashless and contactless conversion pathways

We implement modern, secure digital payment solutions that make transactions seamless across online and in-store environments. By enabling cashless and contactless pathways, we improve customer convenience while increasing transaction speed and accuracy.

Create brand loyalty and increased
cash flow with subscription models
and loyalty programs

We leverage Salesforce subscription capabilities to design programs that drive repeat purchases and long-term engagement. These models not only deepen customer relationships but also create predictable, recurring revenue streams.

Why choose us?

Our team consists of Salesforce and Retail & Consumer Goods industry veterans, all of whom have extensive experience in digital solutions and operational problem-solving. Choose us to execute your Salesforce implementation, and we’ll construct a tailor-made solution that fits like a glove.

01

The experience you need, the results you want

Our seasoned Salesforce consultants provide best-in-class implementations and change-management programs to ensure successful adoption and drive ROI.

02

A strategic, well-considered path to digitalization

Leverage our Phase 0 approach to mobilize a clear pathway towards digital transformation.

03

Opportunities for operational growth

Collaborate with our thought leaders to identify new ways to collaborate with manufacturers and distributors.

04

Personalize and elevate digital engagements

Take your online shopping experience to the next level by creating hyper-personalized touch points for your customers.

05

The guidance you need to boost trust and drive CLTV

Create automated subscription models and loyalty programs that increase customer trust and cash flow; increase customer loyalty by implementing outstanding customer service best practices.

06

High-value Salesforce solutions designed to drive performance and boost profitability

Protect your margins by understanding omni-channel pricing and digital contracting; achieve line-of-sight into order fulfillment and customer service.

07

Guidance for elevating your employee, partner, and customer experiences

Drive satisfaction, boost engagement, and activate internal and external audiences with help from our skilled team of marketing, UX, and experience consultants.

Start improving your business With us Today

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Meet our experts

Chris Stefanazzi

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MAE & RCG Sales Leader

Eric Saxton

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Consumer Business Services Leader

Dennis Warner

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Delivery Leader, Consumer
Business Services

Explore our resources