We've got the upkeep covered
The path to a remarkable customer experience is ongoing. Once your solutions are set, there are also maintenance requirements, updates, and expansions down the road. Fortunately, TELUS Digital makes administration and management simple with cost-effective, scalable solutions. See how our team tackles hefty administrative requirements, maintaining your infrastructure, adding new features and capabilities, and accelerating your business for success now and in the future.
Our expertise
Case Management
JIRA Backlog
Best Practices
Admin Support
Data Optimization & Hygiene
Automation & Coding
Requirements
What we do
We help organizations maximize the value of their technology by monitoring infrastructure, aligning to business goals, and advising on best practices. Through tailored training, adoption strategies, and ongoing technical support, we ensure Salesforce is fully optimized and consistently driving results. From proactive troubleshooting to continuous improvement, we keep systems resilient, efficient, and primed for growth.
Best practices consultation
Make the most of your technology. Our team keeps a pulse on your current infrastructure, requirements, and goals—so we can advise on best practices and exciting digital opportunities for your organization.
Adoption enablement
Stay ready with an end-to-end user adoption action plan. With initial training and onboarding, continued on-demand technical support, and rewards for top Salesforce users, you’re always one step ahead.
Continuous improvement
Optimization is everything. That’s why we work in lockstep with your team to troubleshoot your technology, eliminate any weaknesses, make improvements, and capitalize on opportunities for growth and innovation.
Ongoing admin support
We have your back. Keep your Salesforce Org and your impact strong with immediate technical support. By reaching out to our team, you can prevent minor issues from becoming significant problems.
Why TELUS Digital managed services?
01
Partnership & Collaboration
We partner with your team to bring your business goals to life.
02
Focus on the Future
We nurture your vision and use a backlog to build your future projects.
03
Education
We make sure we’re all on the same page with training and education along the way.
04
Flexibility & Value
We work with you to create an approach that best meets your unique needs.
05
Salesforce Expertise
We know Salesforce inside and out, and have you covered across the platform:
• Experience Cloud/Community
• Sales Cloud
• Service Cloud
• CPQ
• Field Service Lightning
• Pardot
• Maps, and more
Our customized services
Standard Managed Services
Tier 1
- Designated Resource
- Weekly touchpoints
- Proactive guidance and best practices
- Case management
- Additional activities
- Set number of months
Tier 2
Enjoy all the benefits of Tier 1, as well as supplemental support to take your business even further.
Ad-hoc Cases Managed Services
- Set number of hours; used as needed
- Access Customer Services Portal
- Request assistance using our Community
- Monitor queue and assign the case
- Triage and Respond
- Provide estimated timing, level of effort and resources required
- Complete simple request within defined duration
- Budget Reporting
Flexible Managed Services
- Customize your Managed Services
- Add additional Managed Services activities
- Designate team of resources
- Reduce activities based on your resources, scope and/or amount of assistance required
Start improving your business With us Today
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