Telecommunications Practice
Accelerate network modernization and customer growth with Salesforce-powered solutions designed to streamline operations and unlock scalable, omnichannel experiences.
Areas of expertise
Communications cloud transformation and industry BSS modernization
AI-driven service, sales, and field operations (GenAI + Predictive)
Revenue and Data 360 + Real-time personalization and monetization
What we can do
We ensure Telco providers maximize Salesforce for more modern service delivery for better customer lifecycle value. Our team of experts helps to streamline processes through data-driven architectures, integrated workflows, and industry-specific accelerators. The result is a unified, scalable ecosystem that improves agility and enables personalized customer experiences.
Scale global communications
We deliver large-scale Telco transformations spanning Communications Cloud, TM Forum Open APIs, modernized order management, advanced product catalogues, multi-play service enablement, OSS integrations, and migrations from legacy vendor stacks.
Enhance operations with AI
We build and streamline AI using Einstein, Agentforce, Data 360, and Prompt Builder to deploy intelligent agents, predictive models, domain-tuned LLMs, and robust governance frameworks. Now you can automate service, accelerate sales, optimize field operations, and anticipate customer and network needs.
Industry experts centralize outcomes
We specialize in telecommunication Data 360 deployments that unify billing, CDRs, network telemetry, and OSS data to enable real-time personalization, usage-based monetization, identity resolution, and cross-cloud orchestration. This strategy connects insights to network analytics, assurance, journey platforms, and commerce engines to drive ARPU gains and reduce churn.
Our offerings
Phase 0 Deeps Dives with Agentic / Agentforce 'human-in-the-loop' process mappings
Onshore, Nearshore and Offshore capability
SAFe, Agile delivery with rapid value drops
Transformation delivery, Digital Office, Team Augmentation, Managed Services
Product Simplification, Catalog synchronization
Complex pricing models and product bundle configuration
TM Forum Process and API first Alignment
BSS/OSS Integrations to Billing, Service Order Management and Fulfillment
Why choose us?
As a customer-oriented and industry-led Salesforce partner, we modernize Telco BSS, activate real-time personalization and deploy AI-driven operations to deliver measurable revenue impact and cost savings.
01
We’ll unify your systems into a single actionable profile
02
We’ll deliver AI agents aligned to TMF and ODA standards
03
We’ll ensure improved resolution rates and faster offer launch cycles
04
We live and breathe Telco
Start improving your business with us today
Meet our experts
Vijay Sood
VP Enterprise Solutions; Salesforce Industries
Chris Stefanazzi
MAE & RCG Sales Leader
