Turn your contact center into a revenue engine with AI

Contact center agents are stuck juggling a dozen-plus systems just to help one customer, and it shows up everywhere: longer handle times, burned-out teams, and turnover that keeps resetting your progress. Most organizations have already piloted AI to fix this, but getting from pilot to full production is where most efforts stall.

This session pairs an independent look at where the CCaaS market is headed with a hands-on look at how Agentforce Contact Center puts those ideas into practice. You'll leave with a clear framework for evaluating any platform, plus a real look at what Agentforce Contact Center can do for your team.

• An independent, platform-agnostic breakdown of what's actually driving contact center costs and turnover today
• A practical framework for evaluating CCaaS platforms, built for leaders comparing options ahead of a renewal or new investment
• A clear explanation of how Agentforce Contact Center and Agentforce Voice differ, and how each fits into your stack
• A persona-based product demo showing Agentforce Contact Center solving the specific challenges covered earlier in the session
  
• An inside look at TELUS Digital's approach for unified data (CRM + CCaaS), AI built for both customers and agents, and support across every channel (voice, WhatsApp, SMS, and more)
• Why organizations trust TELUS Digital's scale and hands-on call center experience to get this right

Abby Spahich

Global VP, Head of Go-to-Market, Digital CX Practice

TELUS Digital

John Robb

Product Leader, Voice AI and Agentforce Contact Center

Salesforce