How to modernize manufacturing contact centers

Manufacturing contact centers are under increasing pressure to deliver faster, more connected customer experiences while managing fragmented systems, rising operational costs and agent burnout. In this session, TELUS Digital and Salesforce experts will explore how Salesforce’s native Contact Center as a Service (CCaaS) platform helps manufacturers consolidate CRM, telephones, AI and service operations into a single environment.

Eliminate integration complexity while equipping agents and supervisors with real-time intelligence, automation and unified customer visibility. Attendees will also learn how TELUS Digital’s proven implementation model can help organizations deploy quickly and accelerate time to value.

• Consolidate service operations on a single, streamlined platform
• Reduce operational complexity caused by disconnected CCaaS vendors and integrations
• Empower agents with AI-assisted summaries, screen pops and real-time customer context
• Improve first-call resolution while reducing average handle time
• Gain visibility into agent performance and service operations through unified dashboards
• Learn how TELUS Digital helps organizations go live in as few as 7 weeks
• Explore practical strategies to improve both agent retention and customer satisfaction

Tanbir Islam

Solutions Engineer

TELUS Digital

Abby Spahich

Global VP, Head of Go-to-Market, Digital CX Practice

TELUS Digital